• 📝 When Can I Request a Refund?

    You may be eligible for a refund under the following circumstances:

    • You cancel your order within 24 hours and the item has not yet shipped

    • Your package is significantly delayed or lost in transit

    • The product received is damaged

    • Other reasons approved by our customer service team

      🔁 Refund Process

      Here’s how we process PayPal refunds:

      Step 1: Contact Us
      Please email our support team and provide:

      • Your order number

      • The PayPal email address used for payment

      • A brief explanation (photos are helpful if relevant)

      Step 2: Refund Review
      Our team will review your request within 24–48 hours. If approved, we’ll initiate the refund directly through PayPal.

      Step 3: Receive Your Refund
      Once processed, the funds will automatically return to your original PayPal account or payment method.

      ⏰ How Long Will It Take to Receive the Refund?

      Payment Method Used Where the Refund Goes Estimated Time
      PayPal Balance Directly back to your PayPal account Instant or within a few minutes
      Credit/Debit Card (via PayPal) Returned to the original card 3–7 business days, depending on your bank
      Bank Transfer (via PayPal) Returned to your linked bank account 3–10 business days

      🛈 Please note: Some banks may take longer to process refunds, especially in cases involving international currency conversion.

      ❓ Frequently Asked Questions

      Q: PayPal shows “Refund Completed”, but I don’t see the money.
      A: This means we've completed the refund on our end. Depending on your bank, the funds may take a few days to appear on your credit card or bank statement. If you used PayPal balance, it should show up immediately.

      Q: Can I still place a new order after requesting a refund?
      A: Absolutely! Once the issue is resolved, you’re always welcome to reorder any items you love.

      Q: What if I haven’t received the refund after 7 business days?
      A: Please contact your card issuer or bank directly. If needed, our support team is happy to provide the PayPal refund transaction ID for reference.

      📬 Contact Us

      If you need assistance regarding your refund or PayPal payment:

       

      • 🕒 Support Hours: Monday to Friday, 7/24H (GMT-8)

      • Or simply reach us via the live chat button on our website